Hassle-Free Returns

All Dreampad products come with a 30-day satisfaction guarantee. If you are not satisfied for any reason within 30 days, submit your return request using the form below. Please note that the 30-day period begins when your order is placed.  This allows us to accurately track when the 30-day period is concluded.  You should be able to evaluate the product within this amount of time.  If for some reason shipping is seriously delayed, please contact us and we can extend the return period window.  After a return is requested, we will email you a return confirmation and a return label. Once we have received and processed your return, we will refund your money on the original payment method you provided at checkout.


FOR INTERNATIONAL ORDERS:  Regrettably, due to the high cost of return shipping, we do not provide refunds for international orders.  


If you do not receive your confirmation within a day, please check your spam or junk folder, or email us at  support@dreampadsleep.com.

For Dreampad Pillows


Important note: Please return only the Bluetooth receiver and any cables that are included in your original purchase. Because we do not reuse or resell returned pillows (ick are we right?), we ask that you do not return the pillow to us. We also want to do our part to reduce unnecessary carbon emissions associated with back-and-forth transportation and with the destruction of the pillow.


Return of the pillow will result in a $15.00 disposal fee that will be deducted from your refund.


  1. Please complete the return request form below.
  2. You will receive a printable return shipping label by email.
  3. Please print this and affix to the included small padded envelop in the Dreampad pillow bag. If you have lost or disposed of this, please use any padded envelope.
  4.  Insert the Bluetooth receiver, charging cable and extension cable that were included with your original purchase.
  5. Drop off at any location accepting US Postal Service envelopes.
  6. Once we receive the returned items, we will process your refund.


For the Aurras


  1. Please complete the return request form below.
  2. You will receive a printable return shipping label by email.
  3. Please return the entire package with all items, including the Aurras, Bluetooth receiver, and charging cable. If you have lost or disposed of the original box, that’s OK, carefully package all items into a selected box with some padding to minimize movement inside causing any damage. Please use the original USPS box that the Aurras came in if you have it.
  4. Please print and affix the USPS label to the USPS box and drop off at any location accepting USPS boxes.

For Weighted Blankets


We can accept returns of weighted blankets, but because of the high cost of shipping associated with this product, we must charge a $15.00 return shipping fee. This will be deducted from your refund.


  1. Complete the return request form below.
  2. You will receive a printable return shipping label by email.
  3. Please return the entire package in the original box. If you have lost or disposed of the original box, that’s OK. Please package in a comparable box and attach the label.
  4. Please print and affix the USPS label to the USPS box and drop off at any location accepting USPS boxes.

Exchanges

If your Dreampad product arrives defective or damaged, or becomes so within the first year after purchase, we will replace it at no charge. If you need to exchange it for the same item, send us an email at support@dreampadsleep.com.

If you have decided you would like a different product than the one you ordered and received, we will do our best to accommodate your request. Please contact us at support@dreampadsleep.com and we will initiate the process. We will refund your original purchase amount and charge you the new product price. In order to cover shipping costs for the exchange, a $10.00 fee will be applied to the transaction. This will appear as an additional line item on your new order. This will appear as an additional line item on your new order.  

Warranty

Dreampad products are warrantied for one year from the date of purchase against manufacturer defects. Coverage is valid only with proof of purchase. Alteration of Dreampad products will void warranty.


Submit a Return


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